After Sales Service
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Foreign trade department:+86-575-87077868
Fax: +86-575-87553689
English: (0086) 15325858501

Russian: (0086)18058697721

Contact person: John Wei
Email:wy@wywaji.com
Address: Building 23,No.78,Zhancheng Avenue,Taozhu street,Zhuji City,Zhejiang Province,China
Postal Code: 311800

After Sales Service
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★Q:what are the major parts of the company's after sales service? What kind of after sales service system does the company have?

A:after sale service is divided into two parts: technical support and maintenance.


Q: what are the characteristics of the after sales service and whether there are value-added services?

A:The after-sales service is characterized by time, effectiveness and quality assurance. Telephone is convenient for customers to consult in time. Open after sale QQ, convenient customer problems, can directly communicate with technical personnel online.

Provide technical service to customers and provide free software upgrade service.


Q:Customer's repaired products are usually repaired or door-to-door repaired. How long is the repaired period (including product transportation time)? Are all the repairs cost to the customer? 

A:The customer's rework is usually repaired. The repair cycle is divided into two parts: 1, 2 in the city and 2-3 days outside the province. The cost of repair is divided into two parts: 1, the warranty period, half of the transport costs, free maintenance. 2, outside the warranty period, the transportation cost will be borne by the customers, and the material charge and service charge will be charged.


Q:In addition to the cost of components, how does the company charge the cost of door-to-door maintenance? What is the standard of charge?    

A:The company only charges part costs, does not add any other costs, and provides free manual maintenance.


Q:How does the company determine the cause of product damage? How to define the artificial cause or the quality of the product itself? 

A:The damage caused by the damage of product shell or self-repairing belongs to man-made damage, and the poor product performance belongs to the problem of product quality.


Q:In the aftermarket maintenance, if there are disputes with customers, how do we usually solve them? What if we fail to reach a consensus?

A:If there are differences with customers in after-sales maintenance, we will take customers as the center, make concessions in certain principles, properly handle them, and try our best to satisfy customers. If there is no consensus with customers, customers may choose not to repair or solve them themselves.


Q:How long is the response time after receiving the customer's after service call? How long will it usually be solved?  

A:From receiving calls from customers, they will respond immediately, usually within 2 hours. If there are thorny problems, we need to negotiate with R & D. After sales personnel will communicate with customers to confirm the completion time.


Q:Does the company have specific and explicit provisions on the expenses related to after-sales service, and does it have specific written instructions in product sales contracts or attachments?

A:There are specific provisions in the relevant costs of after-sale services, and there are clear stipulations in the purchase and sale contracts.


Q:How does the company deal with customer's after sales service complaints?  

A:For customer complaints about after-sales service, we will register, confirm the cause of the failure, define the type, and negotiate with relevant departments to come up with a solution, which will be coordinated with customers in a timely manner.


Q:What is the way between the company and its customers to determine the failure of the product after the quality problem arises?

A:After product quality problems occur, we should adopt live communication with customers to eliminate other factors besides products to determine product failure.


Q:In terms of after-sales service, does your company adopt a two-tier system, that is, the company's headquarters and agents jointly maintain. If so, how do you help agents establish service channels? How to ensure the service quality of agents?

A:In terms of after-sales service, we are ready to establish a two level service system. Training agents and customer satisfaction surveys.


 


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  • Contact Us

    Foreign trade department:+86-575-87077868
    Fax: +86-575-87553689
    English: (0086) 15325858501

    Russian: (0086)18058697721

    Contact person: John Wei
    Email:wy@wywaji.com
    Address: Building 23,No.78,Zhancheng Avenue,Taozhu street,Zhuji City,Zhejiang Province,China
    Postal Code: 311800

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